Leasing Tip of the Day: The Art of Building Relationships

If you’re in retail real estate like me, you know that the action happens at the International Council of Shopping Centers (ICSC) events. These gatherings are the goldmine for networking and building connections in our industry. With over 200 of these events happening each year, there’s really no excuse not to be a part of them, especially the local ones right in your backyard.

Local and regional ICSC events are where the magic begins. Sure, ICSC boasts a massive membership of over 70,000 people, but these smaller events usually bring together just a hundred or so attendees. It’s the perfect opportunity to sharpen your networking skills and expand your circle of industry insiders. Set a goal to meet at least 20 new faces at each local ICSC event – trust me, that’s a Rockstar-worthy aim!

The national ICSC events might seem a bit intimidating at first, not to mention expensive. But believe me, they’re worth every penny and effort you put in. These are the folks who can make your year with just a couple of productive meetings. The big retailers, the financiers, the best vendors, the investors – they’re all there. Plan your conference meticulously by arranging meetings in advance, and remember, personalized outreach is key, none of that email-blasting nonsense.

Networking doesn’t just happen within the conference walls; it starts even before you land at the venue or the airport pub. Strike up conversations with fellow travelers – chances are, they’re headed to the conference, too. And don’t stick to your comfort zone; branch out and meet new people. One of my pet peeves is when folks spend the conference hanging out with their existing buddies – that’s a missed opportunity.

Now, if you’re feeling ambitious, set a goal to meet 50 new people per day – go big or go home, right? Even if you end up with only a fraction of that, it’s still a win. Remember to smile, approach those standing alone, and be open to volunteering on an ICSC committee. You can also create your rookie dinner to ensure you’re not excluded from the ‘big’ dinners.

Lastly, don’t forget the power of sending a heartfelt Thank You note after the conference. Handwritten ones, mind you! It’s all about who knows you in this industry, and this thoughtful gesture will set you apart from the crowd.

So there you have it, folks, my take on making the most out of industry events. Happy networking, and go be a Rockstar!

Share

Blog Comments

Leave a Comment

Your email address will not be published. Required fields are marked *

More Posts

Organize Your Intel Like a Rockstar

You’ve done the boots-on-the-ground market recon—now it’s time to organize all that golden intel into a proper market study. And no, scribbles in a notebook don’t count. Start by building a simple Excel file. List your subject property at the top, then add nearby shopping centers in order of most competitive to least. Each column should reflect a key data point you collected: square footage, rent, occupancy, anchors, visibility, etc. And don’t forget a notes column—this is where you drop your side-by-side comparisons. For example: “Great parking, but less visible than subject property.” Here’s the truth: Your first draft won’t be perfect. That’s okay! I go through at least 6 drafts when coaching rookies through their first real market study. You’ll refine and tighten your list as you go. Start broad, then narrow it down with every pass. Market studies are living, breathing documents—and when done right, they’re your secret weapon in leasing negotiations. So organize your info, and let the data make you unstoppable.

Read More

Don’t Rely on an Online Listing Service—Here’s What to Do Instead

My grandfather used to say, “You get nothin’ for nothin’”—and when it comes to online listing services like LoopNet and CoStar, he wasn’t wrong. Sure, they’re fast, convenient, and yes, sometimes free. But if you’re using them as your only source of leasing intel, you’re short-changing your strategy—and your results. These platforms can be helpful in a pinch (like when your boss swings by your desk and wants market rent data yesterday), but here’s the hard truth: they’re rarely 100% accurate. Rents, availabilities, square footages, tenant mix—there’s always a lag, a gap, or a missing detail. And if you’re relying solely on that data to drive your leasing decisions, you’re playing a dangerous game. A true Rockstar leasing agent knows this: real market knowledge doesn’t live in a database—it lives in the field.✅ It’s built by walking the centers.✅ Talking to tenants.✅ Calling brokers.✅ Grabbing coffee with competitors.✅ Driving your trade area and seeing what’s happening in real time. Online tools are great supplements, but they are not substitutes for boots-on-the-ground research and relationship-building. Want the real scoop on your market? Close your laptop. Grab your keys. And get out there. Your next deal—and your reputation—depend on it. 4o

Read More

Partner Up with the Residential Rockstar

Want the inside scoop on who’s opening, expanding, or quietly crushing it in a small town? Hook up with the top residential real estate agent. No joke—they’re the unsung heroes of market intel. In markets under 150,000 people, residential agents often are the community. They know the businesses, the buzz, and sometimes… they’re married to the mayor! Here’s how to make the magic happen:✅ Identify the top residential agent in town.✅ Take them to coffee and let them know you’ll pay a referral fee—about $0.50 per square foot is fair in most markets.✅ Make it EASY. Tell them: “You bring me the lead, I’ll do the deal—and you still get paid.” Yes, residential agents speak a different real estate language, but with the right approach, this partnership can be pure gold. Think about it: they’re out touring with business owners looking for homes… who might also be looking for a space to open their next location. Or they’re selling to investors who want to open something in your center. So don’t sleep on this! Residential rockstars can help you lease space, grow your network, and stay plugged into the pulse of the market. Go find your “mayor” and make a

Read More

Create Good Karma with Drinks

In retail leasing, your competition is NOT your enemy—in fact, they might just be your next best source of leads. The stronger your market performs as a whole, the higher the rents for everyone. So why not make friends with your fellow leasing agents? Here’s how: Host or join a quarterly meetup with other leasing pros in your area. Coffee, breakfast, lunch, happy hour—your choice. Just make it consistent and collaborative.Call it something fun! Think: Retail Leasing Lunch Bunch, Coffee with the Competition, or The Competitive Cocktailers.Share intel. Talk rent comps, pass-throughs, square footages, availabilities, challenges, and even exclusives (trust me—your “no-go” tenant may be their next best deal). Can’t find a group to join? Even better—start one! Just look at the leasing signs in your market, pick up the phone, and invite the agent for coffee. And if they don’t call back? Sweeten the invite. Let them know you’ve got a market study to share, or maybe even a few leads they can’t pursue but you can. Remember: Sharing = Karma. Good vibes build great relationships—and strong relationships lease space. Let’s lift each other up and raise those rents. One cup of coffee (or cocktail) at a time. Cheers!

Read More

Beth's Resources

Beth has established a reputation for “giving back” and creating a legacy of helping others. To support this mission, she offers a wealth of FREE resources for individuals in the retail leasing industry, whether you’re a newcomer or a seasoned professional. Her collection includes case studies from her nearly 40 years of experience, providing practical insights and guidance. With Beth’s resources, you’ll gain valuable tools to navigate the complexities of retail leasing and achieve your professional goals.

E-News

Subscribe to the Beth Azor e-news to stay up to date with commercial real estate trends, events, and expert advice.

We promise, no spam. Just great content.

E-News

Subscribe to the Beth Azor e-news to stay up to date with commercial real estate trends, events, and expert advice.

We promise, no spam. Just great content.