You’ve done your market study. You’re reading your leases. Now it’s time to get to know your most important resource—your tenants.
Visit every business in your center. Eat at the restaurants. Chat with the stylists. Shop in the boutiques. Introduce yourself and ask, “How’s business? What do you need? How can I help?”
ROCKSTAR TIP: Go on different days and times to get a feel for the traffic patterns. Tuesdays at 10AM look very different than Saturdays at 6PM!
Take notes (and let them know you’re not texting your bestie). Ask about sales if they don’t report them. And definitely ask who they think would be a great fit for the center—you’ll be surprised what you learn.
Oh—and find The Mayor. Every center has one: the unofficial leader of the tenant crew. Win them over, and life gets easier. (Just know they can be… a handful. Stay charming!)
Bonus Rockstar Move: Loop in your property manager. Let them know you’re making rounds, and don’t throw them under the bus—EVER. Collaborate, follow up, and treat them like gold.
Property managers hold the keys to the behind-the-scenes stuff you won’t see in a site plan. Plus, they’ve got the scoop. A little Starbucks card goes a long way.