Leasing Tip of the Day: Radio Silence…and what to do about it

Humor trumps anger (and nagging). 
 
A few times in my career, I have found where professionals in a deal have 
gone radio silent and I need them to call me back to get a deal back on 
track or finished. No amount of voicemails or emails seems to help. I turn to 
my favorite method of getting their attention 
 
COOKIES! 
 
I call Cookies by Design and I put creative messages on the cookies such 
as “please call me”, “(their company name) is #1!”, etc.  
 
Inevitably, within 20 minutes of getting the cookies, they call and VOILA! 
The deal is back on track! 
 
Last week, I was speaking to client and she mentioned she was having a 
hard time getting a deal moved ahead because of an attorney who had an 
overwhelming workload. He had apologized many times but to no avail 
the lease wasn’t getting done. I shared my cookie schemeShe loved it! 
She sent cookies that same day and you’ve prob guessed by now that it 
worked like a charm.  The lease is now signed!! 
 
She liked the cookie idea so much, she has since sent 11 bouquets and 10 
have responded!!! 
 
What ideas have you used to get someone’s attention?
 
Humor works every time! It’s not personal that they are not getting back to 
you. They are distracted, busy, and most likely overwhelmed. Do something 
fun to empathize and GET THEIR ATTENTION!!  
 
Kudos to my client for acting on the suggestion!! (PS: Parents, this works for 
kids too!) 

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